It might appear that certain portions of Microsoft CRM "disappear" from the Web client user interface from time to time. In reality, Microsoft CRM hides certain areas of functionality in the Web client if the Microsoft CRM client for Outlook is open and running on a computer. Some of these areas include:
Settings
Customizations
Service Calendar
Workplace Calendar
To access these areas in the Web client, simply close Outlook and refresh the Internet Explorer window. Voilà! The hidden sections will appear again.
If you really need to access these hidden areas in the Web client with Outlook open, you can trick the software by browsing to the Microsoft CRM server using a different alias than the one you used to install Microsoft CRM client for Outlook. For example, if you used the server NETBIOS name (such as http://crm) when you installed Microsoft CRM client for Outlook, you could use the Web client to browse to the IP address of the Microsoft CRM Web server (such as http://192.168.0.1). Even though both resolve to the same Microsoft CRM installation, the Microsoft CRM client for Outlook will not hide the Settings and Customization links in the Web client.
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