CRM 3.0 Editions

You can obtain Microsoft CRM 3.0 in one of two editions:

Microsoft Dynamics CRM 3.0 Small Business Edition
Microsoft Dynamics CRM 3.0 Professional

As the names of the editions imply, the Small Business Edition targets smaller companies, and Professional ismore appropriate for medium and large companies.

Some of the key differences between the two editions include:

You must deploy the Small Business Edition on a Microsoft Windows Small Business Server, but you caninstall Professional on various Microsoft Windows Server operating systems.

You can accommodate a maximum of 75 users in the Small Business Edition, but Professional allows youto deploy as many users as necessary. After you factor in performance considerations, a recommendedmaximum number of users for the Small Business Edition might range from 40 to 50 users, depending ontheir usage and the system hardware.

The Small Business Edition includes all of the functionality that Professional includes, in addition to
features unique to Small Business Edition such as CRM integration with the Small Business ServerShared Fax Service.
The Small Business Edition provides less flexibility in regard to custom third-party system integration andexternal user access because you cannot purchase and deploy an External Connector license with thisedition. We explain the External Connector license in the next section of this chapter.
Note Small Business Server is a specialized operating system version that bundles Windows Server2003, Exchange Server 2003 technology, and Microsoft Windows SharePoint Services so they canbe deployed on a single piece of hardware. Small Business Server 2003 Premium Edition alsoincludes Microsoft SQL Server 2000 and ISA Server 2004 in the bundled software. You must deployMicrosoft CRM with Small Business Server 2003 Premium Edition, because Microsoft CRM requiresa SQL Server database.
Although deploying Microsoft CRM with Small Business Server includes several great benefits, it does includesome notable restrictions:

Small Business Server 2003 supports only two physical CPUs and up to four virtual CPUs.

Each domain can contain only one installation of Small Business Server 2003.

Small Business Server 2003 does not support trusts between domains, and you must install the server atthe root of the Active Directory forest.

A Small Business Server 2003 domain cannot have any child domains.

You cannot run Terminal Services in Application Server mode on Small Business Server 2003.

Microsoft CRM Small Business Edition software licenses cost less than Microsoft CRM Professional licenses,but you can see that some constraints exist in regard to configuration of the underlying network.You
can obtain Microsoft CRM 3.0 in one of two editions:

Microsoft Dynamics CRM 3.0 Small Business Edition
Microsoft Dynamics CRM 3.0 Professional

As the names of the editions imply, the Small Business Edition targets smaller companies, and Professional ismore appropriate for medium and large companies.
Some of the key differences between the two editions include:

You must deploy the Small Business Edition on a Microsoft Windows Small Business Server, but you caninstall Professional on various Microsoft Windows Server operating systems.

You can accommodate a maximum of 75 users in the Small Business Edition, but Professional allows youto deploy as many users as necessary. After you factor in performance considerations, a recommendedmaximum number of users for the Small Business Edition might range from 40 to 50 users, depending ontheir usage and the system hardware.

The Small Business Edition includes all of the functionality that Professional includes, in addition to
features unique to Small Business Edition such as CRM integration with the Small Business ServerShared Fax Service.

The Small Business Edition provides less flexibility in regard to custom third-party system integration andexternal user access because you cannot purchase and deploy an External Connector license with thisedition. We explain the External Connector license in the next section of this chapter.

Note Small Business Server is a specialized operating system version that bundles Windows Server2003, Exchange Server 2003 technology, and Microsoft Windows SharePoint Services so they canbe deployed on a single piece of hardware. Small Business Server 2003 Premium Edition alsoincludes Microsoft SQL Server 2000 and ISA Server 2004 in the bundled software. You must deployMicrosoft CRM with Small Business Server 2003 Premium Edition, because Microsoft CRM requiresa SQL Server database.

Although deploying Microsoft CRM with Small Business Server includes several great benefits, it does includesome notable restrictions:

Small Business Server 2003 supports only two physical CPUs and up to four virtual CPUs.

Each domain can contain only one installation of Small Business Server 2003.

Small Business Server 2003 does not support trusts between domains, and you must install the server atthe root of the Active Directory forest.

A Small Business Server 2003 domain cannot have any child domains.

You cannot run Terminal Services in Application Server mode on Small Business Server 2003.

Microsoft CRM Small Business Edition software licenses cost less than Microsoft CRM Professional licenses,but you can see that some constraints exist in regard to configuration of the underlying network.